Help with your Order
When you've found a frame you like, you'll need choose your lens type and any extras you require before adding the product to your basket. Basic plastic lenses are included in the price but we offer a range of optional lens enhancements.
We'll collect your full prescription details during the checkout process, so you can order more than one pair if you want to.
SELECTING YOUR VISION TYPE (Distance/Reading)
If you normally use one pair of single-vision glasses to see at all distances (for example, you don't need to change them whilst driving, reading etc) then please select 'Distance Prescription' on the product page.
If you require glasses solely for reading and other close-up work, please choose 'Reading Prescription'. Please also note that reading glasses are designed purely for this close work and will not give clear vision when looking into the distance.
If you don't have a prescription but would like to order a pair of 'Readers-To-Go', please select the appropriate power, for example 'Readers-To-Go +1.50'
Please note that we offer a limited prescription range through our website and cannot supply bifocals, varifocals or lenses that require a prism. For prescriptions outside of this range or for other lens types such as varifocals, please visit one of our retail outlets.
SELECTING YOUR LENS TYPES
Standard plastic lenses are included in your purchase but we also offer a range of lens options:
- For thinner lenses including hardened anti-reflection surfaces, choose Thin 1.6
- For a light cosmetic tint, choose one of our 15% tint options
- For a fixed tint offering super comfort in bright sunlight, choose one of our 85% tints
- For lenses that change from clear full tint choose Transitions grey, brown or green
SELECTING YOUR LENS EXTRAS
- For hard-wearing surface protection, choose scratch resistant
- For a combined anti-reflection and anti-scratch finish choose anti-reflection
- For the ultimate tough, anti-reflection, water and grease repellent lenses choose super-clear
- For eye-fatigue protection, choose OptiBlue (not available on thin, tinted or Transitions lenses)
HELP WITH YOUR PRESCRIPTION
READING YOUR PRESCRIPTION
Please note that prescription forms are not standardised and the layout of your prescription may vary from these examples.
What are 'SPH', 'CYL' and 'AXIS'?
The lens power for each eye is specified by up to three figures; the sphere power (SPH), the cylinder power(CYL) and the axis. The cylinder and axis values are always supplied as a pair – if a cylinder is specified it must also have an axis.
Simple prescriptions may consist of just the sphere power (for example +1.25) or the sphere, cylinder and axis combined (for example SPH -1.25 CYL +0.50 AXIS 55). All lens powers are specified in quarter (0.25) steps, i.e. the value written after the decimal point will be .00, .25, .50 or .75. Other values should not appear in your prescription; for example, you would not find a lens power specified as +2.63.
The axis value represents an angle in the range 1 to 180 degrees, for example 45, 90, 37, 135, 170 etc. If a CYL value appears on your prescription there must be an accompanying figure in the axis box. If the axis includes a fraction choose an adjacent whole number, for example, where the axis is written as 137½ choose 137.
There's an 'Add' on my prescription, what does it mean?
If you require reading glasses your prescription may include a reading addition (or 'Add') – this usually appears on the prescription in one of the following forms...
'Add +1.50 EE' (each eye)
'Add +1.75DS' (dioptres spherical)
'Add +1.25 R&L' (right and left)
The actual number will usually be between +0.50 and +4.00 and in almost all cases will be the same for each eye. If you require reading glasses and there is a reading addition on your prescription it is essential that you supply this when placing your order.
Sometimes the distance and reading prescriptions will be written out in full rather than as a distance prescription with a 'reading add' (see the fourth example above). If this is the case and you are ordering reading glasses, simply fill in your reading prescription and choose 'None' in the 'Reading Add' box.
If your optician has specified a different reading add for each eye, please make a note of this in the space provided or upload a scan/photo of your prescription during checkout.
There's something else on my prescription, what should I do?
If the word 'PLANO' or this symbol '∞' appears on your prescription this represents a lens of zero power, therefore please choose 0.00 for the SPH in that lens.
If you are unsure about any aspect of your prescription please upload an image during checkout or refer to the original prescriber before placing your order as we cannot be held liable where incorrect information has been supplied.
We recommend that you have your eyes tested by a qualified professional at least once every two years or annually if aged over 65.
What is 'PD'?
Your PD or 'pupillary distance' is simply the distance between the centre of your pupils (the black central area of each eye). It needs to be carefully measured and specified in millimetres. As a general guide, most adult PD measurements fall between 55 and 68mm.
Where possible this should be supplied by your optician but you can take this measurement yourself. The easiest way to do so is by having a friend stand facing you at a distance of about 18 inches and, as you look at their nose, have them measure the distance between your pupils. Since your eyes converge when looking at near objects, you will need to modify the measurement by adding 3mm to obtain the correct 'distance vision' PD. For example, if your friend measures your PD as 58mm you will need to specify a PD of 61mm (58 + 3) on any order for 'distance' specs or 58mm for reading glasses.
Your optician may have specified 'monocular PD's' for your right and left eye individually. Simply add the two together to obtain your overall PD. For example, with these monocular PD's, R 31mm and Left 32mm, you would specify 63mm on your order.
If you do not provide a PD when placing your order we will use an average value, but we cannot accept responsibility if this results in a related visual problem.
We provide various frame measurements to help you choose a suitable frame...
- Lens width is the horizontal width of one lens
- Bridge width is the distance between the two lenses
- Side length is the total length of the sides
If you have, or suspect you have, an allergy to metal or plastics used in the production of spectacle frames, we recommend taking professional advice in person and buying only non-allergenic frames.