Here's a selection of un-edited comments from our customers:
Hi. Just thought I'd send you a message to say how happy I was with my glasses from your Shirley branch in Birmingham.I would also like to mention the manager,Linda ,whose help & advice was extremely helpful & her pleasant and courteous manner was quite refreshing in this day and age.I have used your company before and would recommend you to anyone.
Please accept my short note and sincere thanks for the quality of your Company customer service. I have been quite astounded at the personal touch, customer interest and first class follow up service. I will be a future customer and would have every confidence in recommending Direct Specs to friends and family.
SS St Andrews
Just wanted to say what amazing customer service I experienced recently when retuning my glasses. You couldn't be more helpful and I have my new pair now and they are fab. Can't believe the service for the price it's exceptional.
Thank you for the quick dispach of my glasses they are fab i have no problems with them and will highly recommend and use this service again in the future
NH Burton on Trent
Thank you for my order arrived in 3 days really impressed will shop with you again thanks
CT West Sussex
Many, many thanks for your excellent service re the emails and information. After receiving your second email, I travelled to Burton on Trent. The lady there was excellent last time I went for glasses, and was equally excellent this time. She found the same design, albeit in a slightly different colour. She was unable to change the arm as the fitting is very slightly different, but she was able to put my lenses into the new frames. I was very grateful.
Again, my many thanks for what I consider to be outstanding service. I wish I could find such service in all walks of life like this.
AB Burton Upon Trent
Many thanks for the receipt. Also thank you for supplying my new specs in 3 days which is great, I am using the varifocals for the 1st time writing this.
I would like to mention the two members of staff this afternoon who looked after me, they were so nice it was a real pleasure collecting my specs, it makes such a lovely change to get service which is excellent as we are generally greeted with miserable people!!, but not at Direct Specs!.
Thanks again and I look forward to coming back soon. I have used your company now for a number of years and will continue to do so, recomending your Wolverhampton branch.
I would just like to say I am sooo impressed with the service you give, I only ordered these glasses on Monday and yet here we are on Thursday and they were delivered this morning and they are amazing. A very satisfied customer with a very nice pair of driving glasses. Many thanks to you and all your team for exceptional service
Received my glasses today, and I've got to say I am very impressed with the level of service I have received second to none!! Very pleased, Thank you
Hi there, would just like to a massive thank you for my glasses, I received them today and they are fabulous, I will be definitely be recommended you and be returning for some sunglasses, no more opticians for me.
I received my sunglasses order number: 26754 this week and wanted you to know how impressed I was. Not only with the quality of the product purchased and value for money; but with the overall service.
I have lived and purchased major branded sunglasses all over the world some costing over $500, yours beat them all hands down. I will definitely come to you again for replacement driving and reading glasses as well as spare sunglasses and will recommend Direct Specs to all my colleagues.
Thank you once again, keep it up
Good morning, I have just received my Nova Havana prescription sunglasses and must say I'm incredibly impressed, previously I have had tints from the optician but they never look like real sunglasses, these are amazing, and fit really well, I will be recommending Direct Specs to my friends and family
just a quick e mail to tell you how happy i am with my glasses (2nd pair ive had off you) the quality of them for the price is fantastic and the speed of the delivery also amazing,for these prices i.ll end up having more glasses than elton john.!!!......so thanks a million and keep up the good work..
AE Newcastle under Lyme
My new Wayfarer-style prescription sunglasses arrived this morning and I just wanted to tell you how delighted I am with them, especially the price, wonderful value for money and arrived in 5 days - no more overpriced high street opticians for me.
I have a habit of losing my sunglasses so I'll probably be back quite soon.
I just wanted to say that I am stunned at the excellent service and value for money you provided with my order. I will recommend you to everyone I know and will certainly be ordering a second pair.
Thanks you and best regards
Just wanted to say a big thank you for my specs. I only ordered them yesterday and they arrived today. The quality and price is fantastic and I will definitely order all my specs and sunglasses from you in future. I really cannot recommend you highly enough!
Just a quick thank you for the quality of my order, and the super fast delivery time, ( Ordered Wednesday 3rd Oct ) Unbelievable !!!!!!!!!!!!!!!!!!!
I'm quick to complain when things are wrong so it's nice to be able to be
able to give out some praise.
Ordered my specs Tuesday morning and they arrived by post Thursday morning -
that can't be beaten! Also, cheaper than the High Street and I didn't have
to leave the house. I know this isn't a one-off as I have had the same
Thanks, and keep it up.
DC Burton on Trent
Just like to say, AMAZING SERVICE....The glasses just arrived. Ordered on Tuesday PM and arrived Thursday AM. How do you do it.
Just to say thank you for the excellent service you provided. I ordered my specs on Monday evening. They arrived on Thursday morning the same week. Incredible. (There was actually an error in the prescription so my optician is replacing the lenses free of charge). For your part though, excellent service, great value for money. I have since ordered a second pair from your web site.
I'd just email to say thanks for your great customer service.
I lost my glasses on Sunday evening and after searching for them to no avail, I went online and ordered a pair of your specs. I must say I didn't have high hopes as to the quality of them at such a cheap price, and I also thought that, living up here in the wilds of Shetland, they would take more than the 'up to 10 days delivery time' stated on your website to get here. Well, I came back from work this morning (Tuesday) to find they had arrived. I couldn't believe how quick the delivery was (only around 36 hours from ordering), and I really couldn't be more pleased with them - I actually found the pair that I thought I had lost, but I will be using my new, cheaper pair from now on, and will keep the old ones as spares!
I just wanted to say that I have found that Direct Specs have excelled in service and I shall be recommending your company to my friends and work colleagues.
Your delivery was frankly unbelievably quick and my specs are both of good quality and a bargain.
Thank you so much for your advice. I will bear it in mind when ordering the rest of the families specs.
I am absolutely amazed at the care that you take, especialy when I ordered such a low cost item.
P.S. I am telling every one I meet about your website!!
Dear Sir / Madam , received specs today . Once again you have provided an excellent service with prompt delivery and great quality . Thank you once again.
many thanks for my order 100% satisfied with your service and product keep up the good work.
Thanks for a really excellent service. I ordered my glasses on Sunday evening and received them in perfect condition on Tuesday morning. I was so pleased with the condition of the specs, they were better than my original pair from B**** opticians!
The frames have arrived and they are just PERFECT! Fantastic service
Many, many thanks and best regards,
Hi & Wow! I can't believe my new glasses arrived so quickly. I ordered latish Monday night & the postman delivered them today (Thursday). What a brilliant service & I love my frames (William Morris). And getting a pouch as well as a case was a nice bonus
I shall most certainly order from your company again & recommend you to anybody looking for good quality glasses from an online retailer at an incredible price.
Many thanks for an excellent and rapid service.
MH Newton Abbot
I just received my glasses today and I'm really pleased with them.
Fast delivery, great frames at an amazing price. Thank you.
MS Newcastle upon Tyne
THANKS FOR LAST SPECS AND PROMPT SERVICE , WILL RECOMEND TO FRIENDS AND FAMILY . CHEERS.
Ordered on Sunday, delivered by mail today, Tuesday. Fantastic and unexpected, many thanks for such service speed, cost and product quality.
hello, just to let you know i recieved my glasses this morning. i am thrilled with them, first class service all the way, i shall be telling all my friends about this website.
once again many thanks.
I've recently got back from holiday and wanted to say a BIG thank you to your colleagues who sorted my recent order.
My original glasses had vanised and all I had was my previous order number.
You were able to make me up a new pair and get them delivered to your Shirley shop just in time.
My holiday would have been ruined without them!!
Many thanks for your professional, prompt and pierless service.
Hello, I'd just like to thank you for the very quick delivery and I will definitely order from you in the future.
Just a quick note to say thanks for the glasses order which I received
last week. The glasses really are terrific and I don't know how you
manage to do them at these prices!!
Needless to say, I have told my friends and colleagues and I suspect
they will be looking on your website too!!
I now feel as though I have been ripped off by my high street opticians
in the past. Even on their 'two for one' deals you are still way
I am writing this email to let you know how pleased i am. I have been wearing Glasses most of my adult life and i have never been so pleased with the way i have been treated. Thank you. I saw your advert on tv and decided to have a look at your website. i couldn't believe the choice of glasses you have on sale, and the price, well i thought there must be a catch, but after reading the testimonials i soon found out there wasn't. So i followed your easy to understand direction on how to place my order, (Ben Sherman for £30.00) that was on thursday morning and then on friday morning my new glasses arrived. Normally i have to wait between 5 and 10 days to pick up my new specs, and to top it all the lens cloth is bigger then the ones i usually get, meaning i can really clean my glasses. All i can say is thank you 10 out 10, and i will be telling all my friends and will be using you again.
KJ St Helens
I received my glasses yesterday. Thank you for such an incredibly fast service. The glasses are stunning and of course it's fantastic to be able to
see again and not feel like I'm straining my eyes all the time...I've just placed another order for another pair.
I got them this morning they are fantastic! I love them and I can wear them on my holidays
You've done it again! Another pair of glasses to complement my 'look of the day.' It's just so brilliant to have an array of glasses at such a reasonable price to go with any outfit I have, not like the old days of making one pair of glasses last as long as possible because they were so expensive. You've liberated us all from the over-priced high street monopoly! Keep on doing the good work and I'll keep spreading the word!
Just to say how pleased I'm with my glasses,I ordered the Ben Sherman Semi rimless they arrived today just 3 days after ordering! So much cheaper then any other site! They are excellent quality and fit perfectly thanks again .
I'd like to say how great Direct Specs is. You've helped get rid of those awful days when you bought just one pair of glasses and made them last as long as possible because they were so expensive to buy, regardless of fashion. Now I can have a pair of glasses to match my outfit or mood because the Direct Specs range is so inexpensive but never cheap looking. Hooray for you!!
Received my new specs today, I am very pleased with all three pairs. they are everything you said. what a bargain, I will use you again and pass on your name to all my friends. many thanks
PTW East Yorkshire
Hi Just to let you know I have received both pairs of specs and am thrilled! - Great service and Many thanks.
Just a quick note to say that I ordered some glasses on Monday evening, and they arrived this morning, less than 48 hours! This is the third pair I have ordered from you and each time I am very impressed by the service, the
specs are fab too.
My glasses arrived today well wrapped and in a beautiful case. I opened the case and there were the armani glasses and they were so much nicer than they looked on screen. They were perfect.
I will use you again and make sure I tell all my friends and family to try your service. Thankyou
Arrived this morning. Thank you for excellent service and value. I will be buying again.
I just wanted to thank you for your help and fantastic service.
I will definately be recommending you.
Many thanks for my new specs, I am absolutely delighted with the speed that they arrived, they are just right, very impressed with your service.
Received reading specs today, very pleased with them. they are everything you said. what a bargain, I will pass on yor name to all my freinds. many thanks
I received my new specs in record time. My first order and I will certainly be using direct specs on-line again.
I just wanted to say another big thank you for another fab pair of glasses (my 4th from you). A great service, and excellent prices. I am a very happy customer!
I just wanted to say thank you.
I had an eye test on Saturday and found out I needed glasses. I shopped around for some glasses and were shocked at how expensive they are. My Dad recommended Direct Specs as he uses your Halesowen store. I ordered my glasses on Saturday night and recieved them Tuesday! They fit lovely and I can see again.
I ordered my flexible frames on Wednesday evening and received them on Saturday morning. I am absolutely delighted with them and will be placing a further order for another set of frames and a set of sunglasses.
Fantastic prices, great quality - I will be recommending you to my family and friends.
I ordered my glasses on Thurday night and they arrived today (Saturday morning)
Just wanted to thank your excellent service, and for the value for money and quality of the glasses.
I will definately recommend you to all my friends!
Thankyou very much for my lovely glasses.... much cheaper than the shops and quicker service, I received them within 3 days!! Thanks and I will recommend you to my friends
I have today received my specs, which were only ordered on Monday. They are great, cannot believe the quality and speed in which you turned the order around.
Thankyou so much, I will certainly use you again and will have no hesitation in recommending you to my family and friends.
Glasses received and In perfect condition. Great glasses and great
price..Will recommend to all family and friends !!
I would just like to say how impressed I am with your service - I will definately be using your company again. Thankyou for a very swift and trouble free purchase and I am extremely pleased with my specs.
I write just to say how delighted I am with my glasses.
The whole process was extremely simple, and I was surprised how quickly my glasses arrived within a matter of days.
I was also impressed with the quality of packaging used to deliver, and the handy advice slip and quality lens cloth supplied - small details that go a long way.
I cannot fault the product at all, and at a superb price which has others enquiring for the website details.
Thanks very much for the swift service for my glasses. Four
days from ordering to delivery. Tremendous!
MP Market Drayton
I ordered a pair of Emperor from yourselves with my new prescription and they were delivered last week. I have to say that they fit perfectly, are comfortable in use, give me perfect vision in both eyes and are just great for driving! I am so impressed I have ordered another pair today, this time with sun-sensor light sensitive lenses.
Just to let you know I received my new glasses this morning and I am delighted with them. The service has been unbelievably fast and the glasses are fantastic - and all for a superb price.
I just wanted to say how happy I was with the glasses that I ordered just before Easter. A 2-day turn around was amazing and both pairs of glasses are perfect. I will definitely be a returning customer should I need a new pair and have also recommended you to my friends and colleagues, such was the excellent service and products that I received.
Fantastic and speedy service. Easy to use, terrific value for money and jolly good customer service. Not only do I have my new designer glasses, but I can now look devillishly handsome for only a fraction of the price of high-street opticians. Hurrah!
What an amazing service! I ordered my glasses on Friday night, they arrived in the post on Tuesday morning! I will never again buy my glasses through the opticians. Thank you so much. I will be recommending you to everyone I know, am so thrilled!
The staff are always professional and helpful and offer an excellent standard of customer service where nothing seems too much trouble to them. It's always refreshing to shop around without any of the usual high street sales pressure.
I wanted to say a MASSIVE thank you for the glasses I received today! You provide excellent choice, brilliant customer service, REAL value for money without faulting on quality and very quick delivery! I will be recommending all of my friends and family to your company.
The choice of glasses provide excellent value for money and the service is second to none. I have recommended Direct Specs to friends and family who have also used them and given me excellent feedback!
My glasses arrived today and I am delighted with them. I would also like to say how impressed I am with the sales service and speed of delivery. I will recommend your service to my friends and I'm sure I will use Direct Specs services again very soon.
I ordered the Lightning specs and they turned up lightning quick too! They're much nicer than I thought they'd be, They're the perfect bling accessory for the party season, I LOVE them!!
I have just received my replacement specs. Thankyou, absolutely delighted with them. Your customer service is superb and thankyou for the very quick delivery and the free gift.
I have received my glasses and they are lovely. Thanks for an excellent service.
Just wanted to say thanks for my glasses they're great!! Really fast delivery I will definitely recommend you to my friends and will be ordering again.
Just received my specs. Delighted with them , also superfast delivery .Price brilliant. Thankyou again. Might just order a new pair every month!!!!
Received my specs today, many thanks a great service!
I just wanted to say a HUGE thank you!
My specs have just arrived and I'm thrilled with them & super fast delivery.
I have recommended lots of people to you and will do even more so now. I've got my eye on my next order, the diamante specs for Christmas!
Ordered Sunday afternoon and received Tuesday morning. My third pair of glasses from you. Super value and super fast service.
Received my order on Saturday and I am delighted with it. Thank you. I wore my specs to work and all my colleagues were also very impressed and have asked for your details which I was happy to pass on. Will call on you again in the future.
WOW - ordered on Tuesday morning & they were delivered on Thursday. The specs are of good quality & feel sturdy. Thanks for a great service. Will definitely be using you again.
Thank you so much for providing me with a quality product, and at such value for money. They were delivered very quickly and I would be delighted to use your service again.
I would like to thank you and your staff for the effort and the promptness of dealing with my request. Well done and thank you once again.
Just to let you know that my order arrived after 2 days safe and sound. I am very happy with your service and will recommend your company to my friends and use you again to get a spare set.
Wow - how's that for personal service - I'm really impressed.
I have had several pairs of specs from yourselves with excellent service and frames. In fact it's great to be able to afford to have new glasses, especially as I am a retired person.
I have just received the glasses which I ordered only 4 days ago and they are great. Excellent service - the fastest specs in the West!!
Just to say an enormous thank you for my new glasses. A brilliant service - super-fast and excellent value. I have recommended you to friends already.
Glasses received this morning - wow what an excellent service why have I ever bought from shops such as ******** before - a similar frame to this was £125 in ********.
I will recommend you to any friends who wear glasses.Keep up the excellent work.
I would like to take this opportunity to say how very surprised I was at the customer service, knowledge and advice I was given at your Beeston Nottingham branch. Kelly and Margaret were both friendly and helpful, they helped me with all my needs and gave better service then any other opticians I have been to in the past. I was hesitant at using a factory outlet at first but now I have no doubt when I have my eyes tested I will be purchasing my glasses at Direct Specs.
I purchased 2 pair's of specs from direct specs in Nov 06 & have been meaning to promote your company earlier but have only just got round to it!
1 pair are varifocal reaction and the 2nd pair are clear varifocal, and I am totally satisfied with style, quality,durability and above all, price & courtious attention to detail. I have been wearing specs since childhood, now I'm 49 and I can honestly say Direct Spec's will get my future business without hesitation.
A thoroughly efficient and well managed business with low overhead's, no high pressure sales staff, with no sacrifice to the above mentioned testimonial.
As with my previous order, I'm still amazed by your delivery time,prices and quality. Thanks for a terrific service.
I think the first pair are so good - work really well - that I would get another pair.
Absolutely amazed at the quality of my new glasses - and the remarkably fast service! They're great!
I would like to thank you and Direct Specs for a wonderful service. My glasses have arrived today and I am delighted with them especially considering that the order was only confirmed on Monday. 3 days ago!!!! Brilliant I will be using you again.!!!!!
Glasses received today. Excellent service, many thanks, will recommend you and use you again.
I found your web site on the internet.You have excellent value for money. Can you please open one of your retail outlets in Darlington County Durham. Please!
EG Co Durham
My glasses arrived safely yesterday, thank you for a very fast, efficient and friendly (not to mention excellent price)service. I see things so much more clearly now! Hope to order a second pair next month.
This to show my appreciation of the service I received at your branch in Wolverhampton by Margaret. She was extremely helpful with my transaction and also spent along time helping me choose my specs. Once again please pass my thanks to Margaret. She is a delight.
The lady who attended to me was excellent with her friendly approach and professional manner. Nothing was too much trouble and I left the shop feeling that my decision to use your organisation was well founded. Not only was the price right but comparing the opticians I previously have used for many years the service I received was so much better.
I recently bought a pair of glasses from Direct Specs and was pleasantly surprised at the professionalism and helpfulness that was afforded to me by your staff member Lisa. This type of customer service and after sales care is very few and far between nowadays. So this was a most pleasing thing to come across.
Just a few lines to say thank you for the excellent service I received from you, it was both friendly and efficient. I was originally recommended to use you by my sister and since then , my daughter has also used yourselves, she also received the same high standard of service.
I was amazed to receive a telephone call on Tuesday 31 August in the afternoon confirming that the spectacles were ready for collection. This being in spite of Monday 30 August being a Bank Holiday. This to me is real service not only from the factory but from your front line staff.
My husband and I came in to choose glasses and received first class service and advice from the two ladies in the shop.
I express my heartfelt thanks to you company and your staff for treating me in such a wonderful way.
Please convey my grateful thanks for all the help Ann gave to me and what a pleasure to be served with a smile.
MW Stoke On Trent